Effective Date: August 1, 2026

Welcome to Sensuvea Luxury Spa. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our website, booking an appointment, or using any of our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About Sensuvea Luxury Spa

Sensuvea Luxury Spa provides premium spa, wellness, beauty, and relaxation services. Our goal is to deliver a safe, luxurious, and professional experience for every client.

2. Appointments and Bookings

Appointments can be made through our website, by phone, or through any approved booking channels.

To ensure availability:

• Arrive at least 10–15 minutes before your scheduled appointment.
• Late arrivals may result in shortened treatment times.
• If you are significantly late, your appointment may need to be rescheduled.

Appointments are subject to availability.

3. Cancellation and Rescheduling

We understand that plans can change.

• Please provide at least 24 hours’ notice when cancelling or rescheduling an appointment.
• Late cancellations or missed appointments may incur a cancellation fee.
• Repeated no-shows may require advance payment before future bookings.

Sensuvea Luxury Spa reserves the right to cancel or reschedule appointments due to unforeseen circumstances.

4. Pricing and Payments

All prices displayed on our website or in our spa are subject to change without prior notice.

Payment is due at the time services are provided unless otherwise agreed.

We accept approved payment methods available at the spa or through our online booking platform.

5. Gift Cards and Promotional Offers

Gift cards, vouchers, and promotional offers:

• Cannot be redeemed for cash unless required by law.
• Must be used before their expiration date, where applicable.
• May not be combined with other promotions unless expressly stated.
• Are non-transferable unless otherwise indicated.

Lost or stolen gift cards may not be replaced.

6. Health Information

For your safety, you agree to provide accurate and complete information regarding:

• Medical conditions
• Allergies
• Pregnancy
• Skin sensitivities
• Injuries
• Current medications
• Any other health concerns that may affect your treatment

Failure to disclose relevant health information may affect the suitability or outcome of certain treatments.

Sensuvea Luxury Spa reserves the right to decline or modify a treatment if it may not be appropriate for your health or wellbeing.

7. Personal Belongings

While reasonable care is taken, Sensuvea Luxury Spa is not responsible for the loss, theft, or damage of personal belongings brought onto the premises.

We recommend leaving valuables at home whenever possible.

8. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Attempt to gain unauthorized access to our systems.
• Upload malicious software or harmful content.
• Copy, reproduce, or distribute website content without permission.
• Use the website in any manner that could disrupt its operation.

9. Intellectual Property

All website content, including but not limited to:

• Logos
• Branding
• Images
• Text
• Graphics
• Videos
• Service descriptions
• Website design

is the property of Sensuvea Luxury Spa or its licensors and is protected by applicable intellectual property laws.

You may not copy, modify, reproduce, or distribute any content without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Sensuvea Luxury Spa shall not be liable for:

• Indirect or consequential damages.
• Loss of profits or business opportunities.
• Allergic reactions resulting from undisclosed medical conditions or allergies.
• Delays or interruptions caused by events beyond our reasonable control.

Our liability for any claim relating to our services will be limited to the amount paid for the applicable service, except where the law provides otherwise.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Third-Party Services

Our website may include links to third-party websites or services for booking, payments, or other purposes.

We are not responsible for the content, security, or privacy practices of third-party websites.

13. Right to Refuse Service

Sensuvea Luxury Spa reserves the right to refuse or discontinue service where necessary, including where a client:

• Behaves in a threatening, abusive, or inappropriate manner.
• Is under the influence of alcohol or drugs.
• Fails to comply with spa policies or staff instructions.
• Poses a risk to the safety or wellbeing of staff or other clients.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, or legal requirements.

Updated Terms will be posted on this page with a revised Effective Date. Continued use of our website or services after changes are published constitutes acceptance of the updated Terms.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Sensuvea Luxury Spa operates.

Any disputes arising from these Terms or the use of our services shall be resolved through the appropriate courts or dispute resolution processes in that jurisdiction.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Sensuvea Luxury Spa

Email: hello@sensuvea.com

Phone: 0904 470 7978

Address: 26, Animashaun Street, Bode Thomas, Surulere, Lagos

Business Hours: 9am – 6pm

Acceptance of Terms

By accessing our website, booking an appointment, or receiving services from Sensuvea Luxury Spa, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.