Effective Date: August 1, 2026

At Sensuvea Luxury Spa (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, book our services, or interact with us online or in person.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you book an appointment, contact us, or subscribe to our communications, we may collect:

• Full name
• Email address
• Phone number
• Appointment details
• Billing information (processed securely through third-party payment providers)
• Any information you voluntarily provide through contact forms or consultations

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and manage appointments
• Provide spa and wellness services
• Respond to inquiries and customer support requests
• Send appointment confirmations and reminders
• Improve our website and customer experience
• Process payments
• Send promotional offers and newsletters (only if you have opted in)
• Comply with legal obligations

3. Cookies

Our website may use cookies to:

• Improve website performance
• Remember your preferences
• Analyze website traffic
• Enhance your browsing experience

You can choose to disable cookies through your browser settings. However, some website features may not function properly.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers that help us operate our business, including:

• Payment processors
• Website hosting providers
• Booking system providers
• Email communication services
• Analytics providers

These providers are only permitted to use your information for the services they provide on our behalf.

We may also disclose information when required by law or to protect our legal rights.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain business records
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce our agreements

When information is no longer required, we securely delete or anonymize it.

7. Marketing Communications

If you subscribe to receive promotional emails or SMS messages, you may opt out at any time by:

• Clicking the unsubscribe link in our emails
• Replying STOP to eligible SMS messages
• Contacting us directly

Opting out of marketing messages does not affect transactional communications such as appointment confirmations.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your personal information where applicable

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with a revised Effective Date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.

Sensuvea Luxury Spa

Email: hello@sensuvea.com

Phone: 0904 470 7978

Address: 26, Animashaun Street, Bode Thomas, Surulere, Lagos

Business Hours: 9am – 6pm

Your Trust Matters

At Sensuvea Luxury Spa, protecting your privacy is an important part of delivering a relaxing, professional, and exceptional experience. We appreciate the trust you place in us and are committed to handling your information responsibly.